BlackBerry Service outages explained

BlackBerry users in the EMEA region have been left fuming over the last few days having been plagued by email and BBM outages on their BlackBerry devices.

As of now, RIM is still trying to get their services back in full, and with users in government and corporate sector relying on their BlackBerry devices this would further strain the company that is working hard to battle against heavy competition in the mobile market.

RIM has been working hard to resolve these issues and has released a statement explaining the issue in an official statement.

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.

As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.

We apologize for any inconvenience and we will continue to keep you informed.

source : Reuters